How are we doing?
Page:
1
Fields marked with an * are mandatory.
1. Customer Service
1.1
*
Did our staff approach and offer to assist you?
poor
0
1
2
3
4
5
6
7
excellent
1.2
*
Did you find our staff courteous and knowledgeable?
poor
0
1
2
3
4
5
6
7
excellent
1.3
*
Did we meet your expectations in all areas?
poor
0
1
2
3
4
5
6
7
excellent
1.4
If no, please explain.
2. Customer Rewards
2.1
*
Was improving our guarantee to two years (or three years for installations) an important factor in choosing to buy your plants at Humber Nurseries?
Yes
No
2.2
If no, please explain.
2.3
*
Was creating the 3% Humber Loyalty Dollars reward program an important factor in you choosing to shop at Humber Nurseries?
Yes
No
2.4
If no, please explain.
3. Selection & Pricing
3.1
*
Did you find everything you were looking for?
Yes
No
3.2
If no, please explain what plant or products you think we should add to our selection.
3.3
*
Did you find everything at competitive prices?
almost never
almost always
3.5
*
Did you purchase what you were looking for?
Yes
No
3.6
If no, please explain.
4. Services
4.1
*
Were you aware that we provide landscape design services?
Yes
No
4.2
*
Were you aware that we provide delivery and installation services?
Yes
No
4.3
If you have utilized a service, did our landscapers or delivery drivers clean up after completing?
poor
0
1
2
3
4
5
6
7
excellent
4.4
If no, please explain.
4.5
Were our landscapers or delivery drivers polite and helpful?
poor
0
1
2
3
4
5
6
7
excellent
4.6
If no, please explain.
5. Customer Satisfaction
5.1
*
What improvements could we make to better satisfy you as a customer?
6. Shopping at Humber Nurseries
6.1
*
Do you shop at Humber on a year round basis?
almost never
almost always
6.2
*
What would make you shop year round?
Copyright 2006 Humber Nurseries
